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Monday, July 13, 2020

Acute Care / Emergency

Acute Care Unit / Emergency Department / TeleHealth Ontario

Acute Care Unit

The Acute Care Unit is a 19 bed unit consisting of:

  • 16 Medical beds
  • 3 complex continuing care beds

Our Staff is dedicated to delivering compassionate, patient-focused care for the duration of your hospital stay.

The Acute Care Unit is comprised of a skilled team of physicians, nurses, physiotherapist, physiotherapy assistant, and Community Care Access Center (CCAC) liaison.

The Acute Care Unit also has spiritual/pastoral care, and palliative care services available to our patients and their families.

We are committed to ensuring that you receive the support needed for your recovery and we are dedicated to your safety while you are a patient under our care.


What to bring while in the Hospital:

  • Health card
  • Insurance card/information
  • Toiletries
  • Nightwear, housecoat, slippers with rubber soles
  • Your medication
  • Any assistive devices/aids you use - labelled with your name (cane, walker, wheelchair, hearing aid, dentures, eyeglasses, etc)


What not to bring while in Hospital:


  • Large sums of money
  • Valuables
  • Hot water bottles
  • Cell phones
  • Heating pads
  • Electric blankets


Patient Safety - Your Health Care - Be Involved

  • Speak up if you have questions and concerns about your care.
  • Tell a member of your health care team about your past illnesses and your current health condition.
  • Bring all of your medications with you when you come to the hospital or to a medical appointment,
  • Tell a member of your health care team if you have ever has an allergic reaction to any medication or food. 


Patients who smoke or use tobacco

Hospital policy and  By-Law # 08-25 prohibit smoking on the Hospital property.  To manage tobacco withdrawal symptoms while in hospital, tobacco dependence treatment interventions will be offered to patients.



Emergency Department


When you arrive at the Emergency Department, these are the three steps that will occur: 

  1. Triage Assessment
    Your care starts the moment you meet with the Triage Nurse. The Triage Nurse will take your vital signs and ask you questions about your medical history.
  2. Registration
    Patients requiring immediate medical care will be sent directly into the emergency department for treatment. Otherwise, you will be asked to meet with a registration clerk who will ask you for your Ontario Health Card and confirm other personal information including your name and address.
  3. Treatment
    The emergency department is here to connect patients with the right care in a timely manner. Patients receive treatment for life-threatening care, urgent care, and illnesses or injuries that are not life threatening, but require prompt medical attention. When your care exceeds the resources of a small rural community hospital you will be transferred to a larger tertiary care facility.


What to bring to the Emergency Department:

  • Your Ontario Health Card. If you live outside Ontario please bring your medical insurance information.
  • Your prescription and non-prescription medications including vitamins and herbal remedies.
  • A supply of your medications in case you have a long wait or need to be admitted to hospital.
  • Any other important information about allergies or other medical conditions you may have.
  • Your extended/private health insurance in case you need to be admitted to hospital.


Waiting for Treatment

Our top priority is to provide you with safe and compassionate care and to get you the care you need as quickly as possible. We feel it is important to inform our community members on what to expect when they visit the Emergency Department. Current agreements between Ontario Physicians and the MOHLTC require hospital physicians to provide on-call services to the Emergency Department.  This does not require the on-call physician to be in the building at all times.

When you arrive in the Emergency Department, our trained nurses assess the acuity of your care using the Canadian Triage Acuity Scale which determines how urgent it is for you to be seen by a physician.  It is important to know that treatment from a physician is provided in various forms and may not always require the physician's presence.  How long you spend in the emergency department depends on a number of factors:

  • The number of seriously ill patients that are being seen in the department while you are there, including those arriving by ambulance.
  • The level of urgency your condition is triaged at.
  • The number of tests you might need (for example blood work, x-rays).
  • Whether the on-call physician is physically present in the hospital.
  • Whether a consultation with a specialist is required.
  • Whether you are admitted to hospital as an inpatient.

All these activities take time and will affect your length of stay.  However, while you are in our hospital your condition is being monitored. 

If your symptoms change while waiting to see a doctor, please let the nurse know immediately.



We understand the need for patients to be with a family member during their stay with us and we will make every effort to accommodate this, however only one family member is allowed into the emergency department with the patient. For young children, both parents will be allowed with their child.

Sometimes we ask family to wait in the waiting room while the doctor or nurse cares for the patient. You may also be asked to return to the waiting room during very busy times in the department or when we are expecting a seriously ill patient.

Your co-operation is greatly appreciated.


Important Patient Information

  • “Your Safety is our priority”.
  • Please give us a list of your medications.
  • Tell us about your allergies.
  • Do not eat or drink anything until you see the nurse.
  • Tell us about your symptoms.
  • Tell us about tetanus status.
  • If you need to go to the washroom, please check with a nurse to find out if we need a urine sample.
  • To protect our staff and other patients, the emergency department has zero tolerance for any abusive behaviours or language.
  • If possible, please give your valuables to a family member or friend. The hospital is not responsible for any valuables or belongings you chose to keep with you.
  • Smoking is not allowed anywhere on hospital property.
  • Please wash your hands frequently. We have hand sanitizers throughout the Emergency Department for you to wash your hands.  Hand washing reduces the spread of infection.

Before You Go Home

  • Please make sure you understand all your instructions before you leave the hospital.
  • Please check with your nurse or doctor to see if you need any specific instructions, telephone numbers for a follow-up appointment or a visit to your own family doctor.
  • Please make sure you have all your belongings and your health care.
  • If you need a certificate for work, please ask the doctor before you leave. Note that there may be a charge for forms/certificates issued by physicians.


Your Privacy is Important!

Your private information will only be given to people who need to know it. Speak to your nurse or doctor if you or a family member is worried about your privacy.

Hours of Service:   There is a physician on call and the department is open 24 hours a day, 7 days a week.


Other Emergency Contact Numbers:

Call TeleHealth Ontario if you have any questions

What is TeleHealth Ontario?

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. That means easy access to a qualified professional who can assess your symptoms and help you decide your best first step. We can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or got to a hospital emergency room.

For health-related questions please call telehealth: 1-866-797-0000

A call to Telehealth Ontario does not replace 911 - that's always the first number you should call in emergency situations 

Poison Control (Sick Kids)


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