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Compliments and Complaints

Our staff, physicians and volunteers strive each day to provide you with excellent quality of care in all areas, from the clinical services to the nutritional meals that we provide. All of you are important to us. At any time, we would appreciate you sharing your thoughts, concerns and ideas with us to make our hospital an even better place.

 

Please contact our Patient Relations Delegate:

Tanya Belanger, VP Clinical Services & CNO

tbelanger@mattawahospital.ca

705-744-6003

Patient Ombudsman

Patient Ombudsman accepts complaints from patients, former patients, or substitute decision-makers (SDM) related to the actions or inactions of a Health Sector Organization (HSO) as defined in the Excellent Care for All Act, 2010 (ECFAA). HSOs within Patient Ombudsman's jurisdiction include public hospitals, long-term care homes, and home and community care coordinated by the Local Health Intergration Networks. 

An electronic PDF brochure is available at:

https://www.patientombudsman.ca/brochure-en

 

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