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Declaration of Patient Values


As a patient of the H├┤pital de Mattawa Hospital, I value that:

  • I am regarded as a whole person, body mind and spirit.
  • I am provided with timely and easy access to services that I require.
  • I am able to receive the best quality care in a safe and well co-ordinated manner, across the continuum of my care.
  • I am informed about my care, in terms that I can understand.
  • I am an active participant in my plan of care, having my views heard, respected, and final decisions made in collaboration with my family and health care providers.
  • I am treated with dignity and respect, receiving equitable and compassionate treatment regardless of my race, gender, age, income, disability, sexual orientation or nationality.
  • I feel safe and protected in a clean, comfortable, hazard-free environment.
  • I am assured that my privacy and confidentiality are protected and know that my information will not be shared without permission, or discussed in public places.
  • I am cared for in a hospital that is responsive to community feedback and takes steps to continuously improve service delivery.


As a patient, I will:

  • Share the responsibility for my care and wellbeing and provide accurate information.
  • Ask questions when I am unsure.
  • Be respectful and courteous to all physicians, staff, students and volunteers.
  • Respect the rights, property, privacy and diversity of all, including other patients and their families.







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