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Saturday, April 4, 2020

Visiting Hours / Parking

Visitors Information

Visiting Hours

Visiting hours are daily between 12:00-8:30pm.

Visiting Policies

These visiting guidelines have been established to assist with the well being of the patients. The Hospital must ensure that the patient does not become overtired, or susceptible to infections, or that neighbouring patients are not unduly disturbed. In order to achieve this, the following visiting guidelines are established.

All visitors to the Hospital must sign the visitors log located at the entrance to the patient care unit.

Guiding Principles:

  • Be patient focused.
  • It should be operationally friendly, meaning it supports a therapeutic environment rather that impedes patient care functions that are of benefit to patients.
  • It should be congruent with infection control practices.
  • The hours for visiting should have some consistency across the patient care area although there will have to be individualization for individual patients under exceptional circumstances. i.e. Palliative Care
  • It should emphasize that individuals who are ill themselves should not visit patients.
  • There should also be a statement reminding visitors that patient care areas are 'quiet zones' and to respect patients' room mates need for privacy and rest.
  • An adult must accompany all children. The child and adult 'count' as one visitor.
  • The maximum number of visitors at any one time will be 2 visitors per patient. All children under the age of 10 must be accompanied by an adult.
  • Children are discouraged from visiting.

Visitation is NOT permitted if the child has any of the following:

  • Fever
  • Rash
  • Upper respiratory tract infection (sore throat, coughing, sneezing, running nose)
  • Nausea, vomiting, or diarrhea
  • A history of recent contract with someone who has a transmissible disease.
  • Unvaccinated children who have not yet had chickenpox and who have been exposed to chickenpox are not allowed to visit for a period of 3 weeks post-exposure.

Visiting children are to remain under the supervision of a parent or guardian, and must remain in the patient’s room or in the visitor’s lounge while in the patient care area.


  • Palliative patients may have 2 visitors at a time, although some flexibility will be applied in extraordinary circumstances, such as when a patient is very close to death. The visiting hours and length of visit will be unlimited. The physician must designate a palliative patient as 'palliative' with a written order in the patients' chart.
  • Emergency, Outpatients, Diagnostic Imaging, and Physiotherapy Departments: One (1) visitor will be allowed to accompany the patient to their appointment.
  • Infectious or Isolated Patients: All visitors are required to follow the isolation techniques set out for the patient they are visiting and follow hand washing procedures. For many of the infections visitors will be expected to wear a gown and/or mask. There will be only one (1) visitor at one time.
  • 'Special Circumstances' may be determined in consultation with the patient, nursing staff and Nursing Manager.


All visitors shall be infection-free. You should NOT visit if you:

  • Are feeling unwell
  • Have a fever
  • Have an upper respiratory tract infection (sore throat, coughing, sneezing, runny nose)
  • Are experiencing nausea, vomiting, or diarrhea
  • Visitors must consult with the nurse prior to visiting if they have been recently exposed to a transmissible disease such as chickenpox

In an effort to promote health, Hôpital de Mattawa Hospital promotes a smoke-free environment.

Some patients and staff are severely allergic to latex; others are allergic to scented body products (i.e. cologne, lotions, etc.). For their health and safety, please refrain from bringing latex balloons to the hospital, and from wearing scented body products when visiting the hospital.


Hand Hygiene

Washing your hands with soap and water for 15 seconds or using the hand gel sanitizer throughout the hospital is the best way of limiting the spread of germs, even if you are feeling well.

Families and visitors are requested to please wash their hands when entering the hospital and when having direct contact with you. After any care that they may assist you with is also a moment of hand hygiene. When leaving the building it is important to clean hands before heading home to their own environment to avoid carrying germs with them.

Washing your hands and asking your healthcare providers and visitors to wash their hands and observing them, doing so, is the best way to prevent the spread of germs.



Please follow signs indicating Visitor & Patient parking.

There are designated parking spaces for patients and visitors with disabilities located in front of the hospital and in the parking lot in spaces closest to the hospital.




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